Privacy Policy

The website imperial-massages.cz is operated by the provider of massage services located at:

Business address: V Kolkovně 920/5, 1st floor, 110 00 Prague 1, Czech Republic
Phone: +420 773 501 807
Email: Imperialmassage@seznam.cz

The website operator is responsible for the processing of personal data and determines the purposes and means of such processing in accordance with the General Data Protection Regulation (GDPR) and applicable Czech legislation. If you have any questions or requests regarding your personal data, you can contact us via the contact details provided above.

Last updated: 5 November 2026

1.Introduction

imperial-massages.cz website administration is obliged to maintain your privacy on the Internet. We pay great attention to securing the data you provide to us. Our privacy policy is based on the General Data Protection Regulation (GDPR) of the European Union. The purposes for which we collect your personal data include: improving our service, communicating with visitors to the site, presenting information requested by the user, providing services related to the website’s specialization, and for other actions described below.

2.Legal Basis for Processing

We process your personal data based on the following legal grounds in accordance with Article 6 of the GDPR:

• Your consent (Art. 6(1)(a)),
• The necessity of processing for the performance of a contract (Art. 6(1)(b)),
• Compliance with a legal obligation (Art. 6(1)(c)),
• Our legitimate interest, such as improving user experience and securing the website (Art. 6(1)(f)).

3.Personal Data Collected

Our website has no contact or booking forms. If you contact us by phone, WhatsApp, Viber or e-mail, we process the following data you provide to us in order to respond and to arrange your appointment:

• Name and surname (if provided),
• Email address,
• Phone number,
• Any other information you provide in your messages or direct communication.

The booking planner on our website (“Book via WhatsApp”) only prepares a WhatsApp message in your browser; nothing is sent to us until you send the message yourself in WhatsApp.

Live chat: you can also write to us in the chat window on our website (the button in the bottom left corner). It is available only after the age confirmation. When you send a message, we process:

• the content of the conversation and the time of the messages,
• contact details you choose to leave in the chat (e.g. an e-mail address or phone number, if nobody is online and you would like a reply),
• the page you are writing from, the language of the page and of your browser,
• your IP address, browser type and approximate country (derived from your browser’s time zone or language, or from your IP address if our hosting provider supplies it), which our staff can see in order to answer you and to protect the chat against abuse.

We use this data only to answer your questions and to arrange your visit; the legal basis is the steps you request before a contract and our legitimate interest in answering your enquiry and protecting the chat (Art. 6(1)(b) and (f) GDPR). Only if you have consented to analytics cookies does the chat also record your visit before you write: which pages you view and for how long, which links and buttons you click (only their labels, never what you type into fields), the page you came from, your screen size and time zone. In that case it also records your IP address, browser type and approximate country when a page loads, not only when you write. Our staff can then see in real time that you are on the website, and a short automatic greeting may appear in the chat. The legal basis for this is your consent (Art. 6(1)(a) GDPR); without it, the chat records nothing about you until you send a message yourself, and opening the chat window only adds to a daily total (counted once per day with the same one-way hash as the visit statistic in section 6), and you can withdraw it at any time via “Cookie settings”. In your browser’s local storage the chat keeps a random visitor identifier, so that the conversation continues on the next page, and the state of the chat window (details in our Cookie Policy). Conversations, including the data listed above, are deleted automatically 90 days after the last message. Records of your visit (pages, clicks, time on the website) are deleted 90 days after the visit. If you leave the same phone number or e-mail address again, for example from another device, our staff can see your earlier conversations that have not been deleted yet. The chat is provided for us by our web agency as a processor (Art. 28 GDPR) on a server of Hetzner Online GmbH in Germany (EU).

4.Data Storage and Retention

Your personal data is stored only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. After this period, your data will be securely deleted. Live chat conversations, including contact details left in the chat, are deleted automatically 90 days after the last message, records of a visit 90 days after the visit (see section 3).

5.Your Rights Under GDPR

As a data subject, you have the right to:

• Access your personal data (Art. 15 GDPR),
• Request rectification (Art. 16 GDPR),
• Request erasure (Art. 17 GDPR),
• Request restriction of processing (Art. 18 GDPR),
• Object to processing (Art. 21 GDPR),
• Withdraw your consent at any time (Art. 7(3) GDPR),
• Request data portability (Art. 20 GDPR),
• Lodge a complaint with a supervisory authority (ÚOOÚ in the Czech Republic).

To exercise your rights, contact us at Imperialmassage@seznam.cz.

6.Technical Data Collection

When visiting our website, we collect technical information including:

• IP address,
• Browser type and version,
• Operating system,
• Time and date of access,
• Referring URLs.

This data is collected to ensure proper functionality and security of the website. It does not allow identification of individuals without combining it with other data sources.

In addition, we keep a visit statistic without cookies: when a page is displayed, your browser sends us only the information “page view”, the language of the page, whether it is the first page of the visit, and the choice you make in the cookie banner; when you click a contact button (WhatsApp, phone, Viber, route, e-mail), only the kind of button and where it sits on the page (e.g. “floating WhatsApp button”). So that the same visitor is counted only once per day, our server creates a one-way hash from your IP address and browser type using a random key that changes every day and is never saved. The hash is kept only in the server’s working memory and is discarded together with the key when the day ends, so you cannot be recognised on the next day. We do not save your IP address, browser, the address of the page, the hash or any identifier, and we store nothing on your device; we only keep daily totals (e.g. “90 visitors, 120 page views, 40 % consent to analytics, 15 clicks on WhatsApp”). This helps us understand how many people visit the website, including those who refuse analytics cookies. The legal basis is our legitimate interest in measuring traffic (Art. 6(1)(f) GDPR), and you may object to it using the contact details above.

7.Data Relating to Children

Our website and services are strictly not intended for individuals under the age of 18. We do not knowingly collect or process personal data from anyone under this age. By using our website, you confirm that you are at least 18 years old.

If you are a parent or legal guardian and believe that a minor has provided us with personal data, please contact us immediately at Imperialmassage@seznam.cz. We will promptly delete all such data from our records.

8.Use of Cookies

We use cookies to improve user experience and website performance. These include:

• Necessary cookies (for proper website functionality: age confirmation and storing your cookie choice),
• Analytics cookies (Google Analytics 4 — only with your consent).

We do not use preference or marketing cookies. The live chat keeps a visitor identifier and the state of the chat window in your browser’s local storage, not in a cookie (section 3).

On your first visit, a cookie consent banner lets you accept analytics cookies (“Accept”) or reject them (“Reject”). You can change your choice or withdraw your consent at any time via the “Cookie settings” link in the website footer, which opens the banner again; if you withdraw your consent, the analytics cookies on our domain are deleted. You can also block or delete cookies in your browser settings. Note that blocking some cookies may impact website functionality.

The legal basis for analytics cookies is your consent (Art. 6(1)(a) GDPR in conjunction with § 89(3) of Act No. 127/2005 Coll., on Electronic Communications). Details can be found in our Cookie Policy.

9.Use of Third-Party Services

We use third-party services that may collect data independently from us, including:

• Google Analytics (Google Ireland Ltd) — only with your consent to analytics cookies,
• Google Maps (Google Ireland Ltd) — only if you load the map on our contact page,
• Telegram (Telegram FZ-LLC, Dubai, United Arab Emirates) — our staff receive notifications of new live chat messages in the Telegram app (a preview of the message, the client number and approximate country) and can reply to you from there,
• WhatsApp (WhatsApp Ireland Ltd) and Viber (Viber Media S.à r.l.) — only if you contact us through them.

We use Google Analytics for statistics on the use of our website. We do not advertise with Google Ads, and Google signals and ad personalization are always switched off. Our Google tag is, however, still technically linked to a Google Ads account: after your consent to analytics cookies, it may therefore also send Google Ads signals without cookies and without cookie identifiers (details in section 5 of our Cookie Policy). You can withdraw your consent at any time via “Cookie settings” or opt out of Google Analytics using this tool:
Google Analytics Opt-out Browser Add-on

Data may be transferred outside the EU/EEA under Standard Contractual Clauses or other legal safeguards required by the GDPR.

10.Data Transfers Outside the EU

If your data is transferred to a country outside the European Union or European Economic Area, we ensure an adequate level of protection through:

• Adequacy decisions by the European Commission,
• Standard Contractual Clauses (SCCs),
• Other appropriate safeguards provided by law.

Notifications of live chat messages are delivered to our staff through Telegram, which processes them outside the EU/EEA.

11.Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for their content or data protection practices. We recommend reviewing their privacy policies before submitting any personal information.

12.Updates to the Privacy Policy

We may update this Privacy Policy from time to time. All updates will be published on this page. If the changes are significant, we may notify you via email (if available). We encourage users to review the policy periodically.

13.Contact and Complaints

If you have any questions or concerns about our Privacy Policy or your personal data, please contact us:

Email: Imperialmassage@seznam.cz
Phone: +420 773 501 807
Address: V Kolkovně 920/5, 1st floor, 110 00 Prague 1, Czech Republic
Supervisory Authority:
Úřad pro ochranu osobních údajů (Office for Personal Data Protection)
www.uoou.cz